How to Navigate Pre-Existing Conditions with PetPartners
Jan 12, 2026
By OnePack Plan Team
We answer some common questions to navigating your pet's pre-existing conditions with OnePack Plan.
Our goal is to simplify pet insurance with solutions that truly matter to you and your pet. If you have a policy with OnePack Plan by PetPartners, here are some answers to a few common questions about pre-existing conditions.
Can I receive coverage if my pet has pre-existing conditions?
Yes! OnePack Plan by PetPartners offers coverage for pre-existing conditions on Accident and Illness plans after a 12-month waiting period. We cover commonly excluded conditions such as cancer, urinary tract infections, chronic ear infections, gastrointestinal issues, and more.
What is OnePack Plan’s definition of pre-existing conditions?
“Pre-Existing Condition” means any injury or illness that started or showed symptoms before your pet insurance coverage began or during the Benefit Waiting Period.
Are all breeds covered under the same definition?
Yes! Our coverage rules and definitions are the same for cats and dogs of all breeds.
Who do I contact if I have more questions about pre-existing conditions?
You can reach our Customer Care team at (800) 956-2495 or MyPolicy@PetPartners.com. We’re always happy to answer your questions.
