Employer Pet Insurance FAQs for Employees

How do I enrol?

Depending on how your company is set up, you can enrol through your benefits administration site or through your employer’s unique pet portal link. If you have any questions or concerns, please reach out to your HR team.

When can I enrol?

You can enrol your existing pet(s) during your company’s designated open enrolment period. If you decide not to enrol your pet(s) during this time, then you must wait until your company’s next Annual Open Enrolment.

What if I get a new pet after Open Enrolment is over?

If you get a new pet, your newly acquired pet may be eligible for a Special Enrolment Period. Please refer to your Employee Benefit Summary for submitting a Qualified Life Event.

Can I still use my vet?

Absolutely! You can take your pet to any licensed veterinarian — even specialists and emergency care providers. We also reimburse in Canadian dollars the cost of care from a licensed veterinarian in the U.S. should something happen while you are traveling.

What pets are eligible for coverage?

Dogs and cats that are age 8 weeks and older are eligible for coverage. Please refer to your benefits guide to determine if there is a maximum age limit for enrolment.

Will my pet lose coverage because of age?

No, we will never cancel your pet’s coverage because of its age.

What if my pet has pre-existing conditions?

Not to worry! OnePack PlanTM offers coverage for pre-existing conditions on Accident and Illness plans after a 12 month waiting period (please refer to the Employee Benefit Summary for details). We cover commonly excluded symptoms and conditions such as cancer, urinary tract infections, chronic ear infections, gastrointestinal issues, and more.

I currently have pet insurance with a different provider, but I’m curious about the OnePack Plan Pet Insurance. What happens if I decide to switch?

If you currently have coverage with another pet insurance carrier, we may be able to credit your policy for previously covered pre-existing conditions. Please refer to your Employee Benefit Summary for details. Simply provide us with your prior policy documents and you may get coverage for those pre-existing conditions sooner! As per the policy guidelines, we will need proof of prior comparable coverage and there should be no gap in coverage between plans in order to provide you with the credit.

How do I file a claim and how am I reimbursed?

Filing a claim is easy and can be completed through the OnePack PlanTM Pet Portal, by email or can be mailed in. During the claim filing process, you can select if you want to be reimbursed by cheque or via direct deposit.

What happens to my pet(s) coverage under the OnePack PlanTM Pet Insurance Policy if I leave my company?

If you are no longer employed by your organization, your OnePack PlanTM Pet insurance Policy is terminated and is no longer valid. To enrol in an individual pet insurance policy, please call Pets Plus Us at 1-800-364-8422 or visit petsplusus.com for more details.